The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?
If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts. If necessary you can contact our financial department via: email@example.com.
Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Tuition fee arrears can have consequences on future student registration or graduation requests.