I haven’t yet received my LU card. What should I do?
There can be a number of reasons why you haven’t yet received your LU card:
- You have not yet uploaded a passport photo through uPrefs, or had your digital photo taken at Plexus Student Centre
- The university does not have your correct address; check this in Studielink or at the Student Affairs Front Office
- Your student registration has not yet been finalised; check your registration status in Studielink or at the Student Affairs Front Office
- A postal error may have occurred.
If you have taken all the necessary steps but have still not received your card send an email to: email@example.com, clearly stating your name and student number.
Be aware that if you have uploaded a replacement passport photo you will not automatically receive a LU card. You must instead cancel your old card and request a new one at a LU card helpdesk.