I haven’t yet received my LU card. What should I do?

There can be a number of reasons why you haven’t yet received your LU card:

  • You have not yet uploaded a passport photo through uPrefs, or had your digital photo taken at Plexus Student Centre
  • The university does not have your correct address; check this in Studielink or at the Student Affairs Front Office
  • Your student registration has not yet been finalised; check your registration status in Studielink or at the Student Affairs Front Office

If you have taken all the necessary steps but have still not received your card, visit the Student Affairs Front Office for assistance.

Be aware that if you have uploaded a replacement passport photo you will not automatically receive a LU card. You must instead cancel your old card and request a new one at a  LU card helpdesk.