I’ve forgotten my ULCN password / username. How can I get a new one?

Forgotten / expired password 
On our ‘Student account’ webpage you can read about the steps you need to take to request a new password.

Forgotten username
If you have registered an external email address in uPrefs, you can request your username via Account Self Service.
If you did not register an external address, contact the central ISSC Helpdesk or a local helpdesk to request your username.

Telephone number and alternative e-mail address
We cannot provide passwords and usernames over the phone or by email. It is therefore a good idea to provide an alternative email address and mobile phone number in Studielink (if applicable), or in uPrefs.